Terms and conditions

The following terms and conditions apply to all purchases on hjemmeproduktion.dk.

Company details

Makias Outdoor (Dansk Hjemmeproduktion)
Holmevej 1
7361 Ejstrupholm
Denmark
CVR no. (Danish company registration number): DK35702970
Phone: +45 62 67 14 47
E-mail: info@hjemmeproduktion.dk

Prices

All prices are stated in Danish kroner (DKK) and include VAT, unless clearly stated otherwise. Shipping costs are added and always shown before you confirm your order.

In the event of a delay, a back order or sold-out items, we will endeavour to inform you of this as soon as possible and let you know what we can do about it.

Pricing errors

If a price is obviously incorrect and you should reasonably have noticed this, we are not obliged to supply the product in question at the incorrect price.

Payment

We accept Dankort, Visa, Mastercard, MobilePay, Apple Pay, Google Pay, Klarna, Anyday and ViaBill. We also accept PayPal in Germany, Swish in Sweden and Vipps in Norway. Business customers and public institutions can pay by EAN invoice.

The amount is only charged to your account when the goods are dispatched. No card fees are added. All card payments are made over an encrypted connection, and we have no access to your card details.

Reservation of funds

If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until: 1) we charge the amount when we dispatch the goods, or 2) the money is released in accordance with your agreement with your card issuer. You can find out more about the rules for your specific card from your card issuer.

Delivery

Orders are normally dispatched within 1–2 working days. The delivery time then depends on the shipping method you choose – in Denmark, typically 1–3 working days after dispatch. If an item is out of stock, we will contact you with the expected delivery time so that you can decide whether you want to wait or cancel.

We deliver to private customers, businesses and institutions. We send parcels with PostNord and pallet freight via a haulier. The shipping cost depends on the weight and delivery method and is shown in the basket before you confirm your order:

• Denmark: Delivery to a PostNord parcel shop or parcel locker: DKK 49–109. Delivery to a private or business address: DKK 75–129. Pallet freight (over 20 kg): DKK 399–749. Collection from Holmevej 1, 7361 Ejstrupholm: free.
• Free shipping in Denmark: If you spend more than DKK 799, shipping is free for delivery to a PostNord parcel shop or parcel locker. This also applies to business customers. Free shipping does not apply to delivery to an address or to pallet freight.
• Islands without a bridge connection: An island surcharge is added for pallet freight. Please contact us for a price before you order.
• Outside Denmark: Sweden: SEK 89–229. Norway: NOK 199–399. Finland: EUR 14.90–34.90. Germany: EUR 8.90–19.90. Parcels over 20 kg to destinations outside Denmark: please contact us for a price.
• Greenland, the Faroe Islands and Iceland: The shipping cost depends on the weight and delivery method and is shown in the basket before you confirm your order.

Right of withdrawal

Under the Danish Consumer Contracts Act (forbrugeraftaleloven), you have a 14-day right of withdrawal from the day you receive the item. In addition, we voluntarily give you an extended right of return, so that in total you have 30 days' full right of return.

You have exercised your right of withdrawal in time if you send us notice of your withdrawal before the deadline expires. You can write to info@hjemmeproduktion.dk or use the model withdrawal form, which you will find at the end of these terms and conditions. You can also notify us by using the withdrawal function “Withdraw from contract”, which you will find at the bottom of our website.

You cannot withdraw from your purchase by refusing to accept delivery of the item without notifying us at the same time.

Withdrawing from part of your purchase

If you have bought several items from us, you have the option of returning one or more of them, even if they were bought in a single order. Please note that the shipping costs will not be refunded if you withdraw from part of your purchase.

How to return an item

Let us know, then send the item back no later than 14 days after notifying us that you wish to withdraw. Enclose your order number so we can match the parcel to your order. You pay the cost of the return shipment yourself, and you bear the risk for the item until we have received it. Parcels sent cash on delivery will not be accepted.

Return address:
Dansk Hjemmeproduktion (Makias Outdoor)
Holmevej 1
7361 Ejstrupholm
Denmark

Condition of returned items

You may examine the item as you would in a physical shop. If you have used it beyond this, you are liable for any loss in value caused by that use, and we will deduct the amount from your refund.

The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get the shipping costs back. We recommend that you return the item in its original packaging. If the original packaging is missing, this may result in a reduction in the value of the item.

No right of withdrawal

There is no right of withdrawal for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and where the seal has been broken after delivery – this applies, for example, to food products, cultures, yeast and other ingredients.

Refunds

We will refund you no later than 14 days after we have received your notice of withdrawal. We will reimburse all payments received from you, including delivery costs (this does not, however, apply to additional delivery costs in cases where you have chosen a type of delivery other than the least expensive type of standard delivery offered by us). We may withhold the refund until we have received the item back or you have provided proof that it has been sent. The money will be returned to the same payment method you used for the purchase.

Right of complaint

You have a 2-year right of complaint under the Danish Sale of Goods Act (købeloven). This means you can have the item repaired or replaced, get your money back or receive a price reduction if the item is defective and the defect is not caused by incorrect use, lack of maintenance or normal wear and tear.

If you complain within a reasonable time – and always within two months of discovering the defect – your complaint is made in time. If the complaint is justified, we will refund your reasonable shipping costs. Send the item to the return address above with a description of the fault. We only accept parcels that are sent directly to that address.

Complaints

If you're unhappy with how we've handled your case, we'd like to hear from you first – most things can be sorted out with a phone call. If we can't find a solution, you can take the matter to the Danish Centre for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg, via naevneneshus.dk.

For you to be able to complain, the item or service you wish to complain about must have cost at least DKK 1,220 and no more than DKK 100,000. For complaints about clothing and footwear, however, the price must have been at least DKK 790. There is a fee for having the complaint processed.

If you live in Denmark and have bought from a seller outside Denmark but within the EU, Norway, Iceland or the United Kingdom, you can complain to Forbruger Europa (European Consumer Centre Denmark) at forbrugereuropa.dk. If you live in another EU country, Norway or Iceland, you can contact the European Consumer Centre in that country.

Personal data

We process your data in accordance with the EU General Data Protection Regulation (GDPR) and use it solely to process your order and meet our bookkeeping obligations. Your data is not passed on to third parties other than the suppliers needed to complete the purchase and delivery. You can always request access to the information we hold about you and ask to have it corrected or deleted. Read more in our privacy policy.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Makias Outdoor (Dansk Hjemmeproduktion), Holmevej 1, 7361 Ejstrupholm, Denmark, e-mail: info@hjemmeproduktion.dk

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

These terms were last updated on 13 October 2026.